Return Policy

NO-HASSLE RETURNS

We are committed to total customer satisfaction. That's why we give you up 30 days to return items that are in new, unworn condition with tags attached. Additionally, we never charge a restocking fee on retail orders. PLEASE NOTE: All clearance sales are final. We cannot accept returns on clearance or special order items. Original shipping costs on returned orders are nonrefundable.

All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED. Once a firearm is transferred to a customer's name, Modern Threat Response will not accept a return or exchange under any circumstance. If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact the firearm manufacturer directly for replacement or repair. 

If you would like to return an item, contact our customer relations department at support@modernthreatresponse.com. We will be happy to walk you through the return process.

If your order include a donation, all charitable donations are optional and nonrefundable.

 

SHIPPING YOUR RETURN

All returns are assigned an RMA number. Request an RMA number by contacting our customer relations department at support@modernthreatresponse.com Please ensure that any returns have the RMA number clearly marked on the outside of the return package. Returns that do not have the RMA clearly displayed on the outside of the package may be refused by the warehouse.

Ship your package using a trackable shipping service. By using this method, the return merchandise can be tracked and delivery can be confirmed.

 

RETURN PACKAGING

Please and make sure you use a proper sized and suitable shipping package to send your item in.  Don't forget to include the original manufacturer packaging. Returned items in marked or damaged boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.

 

EXCHANGES

Want to exchange an item? Simply return your original item(s), send us the tracking number, and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.

Thank you again for your business!
  

Modern Threat Response